SHIPPING AND RETURNS
Orders are sent from France with UPS or Colissimo (EMS).
Please note that customs duty or sales tax may occur, depending on your local customs duties. These charges are at your own expense.
Studio Kotsuhiroi accepts refunds and exchanges.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
To return or exchange your product, you should send or deliver it to:
Studio Kotsuhiroi – 4 route de la Surie – 78490 Grosrouvre – France
You will be responsible for paying for your own shipping costs for returning your item.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.